FAQs

How long will it take my carpets to dry?

In most cases, the carpets will dry within 6 hours of completion. The technician will advise you as how to best ensure optimum drying time.

Are the products TCC uses safe for children and pets?

Yes! The deep cleaning method actually removes almost the entire product used in the cleaning process. We do not use solvents or any other harsh chemicals.

Can I walk on the carpets after they are cleaned?

It is recommended that you try to stay off the freshly cleaned carpets until they are dry. However, if necessary, you may walk on the carpet but BE CAREFUL, walking off a damp carpet onto a tile or hardwood floor can be slippery.

How long in advance do I need to call to get an appointment?

In most cases, TCC can be at your home or business within a couple days. If you have a specific date and time in mind, it is recommended that you call at least one week in advance.

What types of payment does TCC accept?

Cash, personal checks, Visa, or MasterCard.

Is TCC able to remove all the stains in our carpet?

Most stains are removed during the regular cleaning process, although some may need special applications of stain removal products. Any colored stain, reds blues, and greens, generally CANNOT be removed, although in some cases they do come out or lighten.

How does TCC determine how much to charge for carpet and upholstery cleaning?

The pricing structure is very basic. The price for residential cleaning is based on how many rooms, staircases, halls, etc. are to be cleaned. Call 610-789-7419 and get a firm over the phone quote. TCC charges commercial properties using a price per square foot.

Do you guarantee your work?

Yes, we guarantee that the TCC technicians will perform at the highest level and put their best efforts into the work at your home or office. If for some reason you are not satisfied, a technician will return promptly and address your concerns.

What do I need to do to get ready for the cleaning service?

Remove all breakables from furniture that will be moved. Try to move all smaller items such as planters, magazine racks, etc. into areas that are not being cleaned. Vacuuming is beneficial but not necessary.

Do you take rugs out?

No.

If you have any other questions feel free to call John Thomas or Ken Powell at the office and they will try to help you.

They always do a great job.  I have used them a couple of times and will use them again.  I would highly recommend their service to others.

Steven K. Lafayette Hill, PA June 7, 2015

Contact Us

Thomas Carpet Cleaners, Inc.
8711 B West Chester Pike
Upper Darby, PA 19082

Phone: 610-789-7419
Fax: 610-789-7466

Our Service Areas

Thomas Carpet Cleaners is proud to offer services in Delaware County, Montgomery County, and Chester County. To see if we clean carpets in your area, please click on our service area map.